Overdelivering: The Art of Exceeding Customer Expectations

A WordPress agency relies on a few things to be successful: repeat customers, recurring revenue, and referrals. How do we ensure we provide an experience to our customers that turn them into advocates for our brand?

…By overdelivering the entire way through.

While many people think overdelivering means giving away things for free, working longer hours, and charging less— that couldn’t be further from the truth. Kyle will help you overdeliver on every project by implementing (or improving) six actionable items in your business.

What You’ll Learn

• How to get more referrals
• How to generate recurring revenue
• How to build up your reputation
• How to ease tension and stress
• How to turn customers into advocates