Successful businesses are built on a strong foundation of satisfied customers. Every interaction you have with an existing customer or client has the potential to impact your business. If you’re not meeting your customer’s expectations through stellar support there will inevitably come a day when they’ll find someone who can.
The level of support you provide will help you stand out from your competitors. Make sure you are standing out in a good way by implementing these customer support strategies from Keri. Up-selling and cross-selling are often byproducts of interacting with and supporting your customers.